Click on the issue you would like to learn more about

General Inquiries
How can I contact you?
How much does it cost to create an account?

Payment Information
How do I pay for my order?
What are the Credit Card types accepted on the site?
Do I need to have a PayPal account? Can I just pay with my credit card?
I am having difficulty paying for my order?
Can I use a gift card or store voucher to pay for my online order?
My refund seems to be taking a long time to reach my bank account. Why the delay?

Account Details
How do I create an account?
I have forgotten my password
I would like to make a change to my account details

Order Information
I have items in my shopping cart that I am not ready to order. How can I make sure that I don't order them?
I would like to return my order, how can I do this?
Can I cancel my order?
I have placed my order and realized I have made a mistake and would like to make a change. How can I do that?
I am not happy with the quality of my products, how do I return them?
I have not received a confirmation email once my order was placed, but I have received an email from PayPal. Will my order be processed?

Delivery Information
How can I check the status of what I have ordered online?
How long does it take to process my order?
I have only received part of my order
Can my order be expedited?
What are the shipping costs?

Creative Application
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
What is the red border around the canvas print work area?
Can I change the start date of my calendar once I have started my project?
I have accidentally deleted a project that I have already ordered. Can I order more copies?

General Inquiries

How can I contact you?
If you have a query regarding our online photo service please visit the Contact Us page.

How much does it cost to create an account?
It's free to create an account, upload photos and design photo products. Payment is only required when placing an order.

Payment Information

How do I pay for my order?
All transactions are processed through PayPal. To learn more about PayPal click here.

What are the Credit Card types accepted on the site?
All credit card transactions are processed through PayPal. PayPal accepts Visa, Mastercard, Discover and American Express.

Do I need to have a PayPal account? Can I just pay with my credit card?
You do not need to have an account with PayPal, however all credit card transactions are processed through PayPal.

I am having difficulty paying for my order?
As all payments to us are collected through PayPal, if you are experiencing difficulties making payment for your order you will need to contact the PayPal help desk at 1-402-935-2050 (U.S. telephone number).

Can I use a gift card or store voucher to pay for my online order?
Retailer gift cards, coupons or store vouchers cannot be used for Online Photo purchases or transactions. Only Promotion Codes specifically listed as Online Photo Promotion Codes are valid for Online Photo purchases or transactions.

My refund seems to be taking a long time to reach my bank account. Why the delay?
If you have received a refund confirmation email from PayPal, we have processed the refund. You may need to contact your bank to check on the delay. If you are expecting a refund but have not received a refund confirmation email from PayPal, please Contact Us. Your refund will be returned to the same credit card or account from which it was originally debited.

Account Details

How do I create an account?
1. Click on "Register" at the top of the home page, which will open a new window. If a new window does not open, you may need to turn off any pop-up blockers that may be active in your internet browser.
2. Enter the required information, and click on the "Create an account" button.

I have forgotten my password
If you have forgotten your password, please click on the "Forgot my password" link in the Sign In window. Enter your email address, and you will be sent a confirmation email with your new password information. If you do not receive an email, check your spam or junk mail folders.

I would like to make a change to my account details
1. Click "Sign In" and enter your email address and password.
2. Once logged in, click on "Account Settings" at the top of the page.
3. Click on the "Edit Profile" button in the Profile box.
4. Change your account details as required, and then click "Save".

Order Information

I have items in my shopping cart that I am not ready to order. How can I make sure that I don't order them?
Change the quantity of any item in your shopping cart that you do not wish to order at the present time to zero by using the arrows.

I would like to return my order, how can I do this?
If for any reason you are not satisfied with the quality of our products, you should contact our Support Team within 30 days of placing your order via the Contact Us form.

Please ensure you refer to your Order Number so that we can assist you.

Once you have contacted us and we have identified the cause of the problem, we will let you know the options available. Where the problem has occurred in the production of your order we will usually be able to arrange a re-print or a refund. Please note that in some circumstances you may be required to return the item to us so that we can assess the item before we agree to re-print or re-do.

We are not responsible for poor quality products that result from :

1. Your decision to use a low resolution or poor quality image.
2. Errors in spelling, punctuation or accuracy of any text or the placement of images, text or embellishments. This also includes custom selections such as borders, formatting and also errors that you have made in selecting the size or type of product, for example you have selected matte finish for digital prints, and you had wanted gloss prints.

We recommend you carefully preview your project before ordering, and ensure you are satisfied before adding the item to your Shopping Cart. A check box will prompt you to confirm this at the time you place your project into your shopping cart.

Please note that we cannot cancel or make any changes to orders once you have proceeded through the payment checkout.

Can I cancel my order?
Once your order is submitted, it uploads directly into an automated processing system. Unfortunately, the system is unable to be altered, so we cannot cancel your order.

I have placed my order and realized I have made a mistake and would like to make a change. How can I do that?
Once your order is submitted, it uploads directly into an automated processing system. Once your order has been placed, it is not possible to make any changes to your order.

I am not happy with the quality of my products, how do I return them?
Please reference section 14 (Returns) of the Terms & Conditions. Please Contact Us for return inquiries.

I have not received a confirmation email once my order was placed, but I have received an email from PayPal. Will my order be processed?
If you do not receive a confirmation email from us for your order, please check the spam folder of your email program. If your confirmation email is not there, please Contact Us to confirm that your order has been received.

Delivery Information

How can I check the status of what I have ordered online?

1. Click "Sign In" and enter your email address and password.
2. Once logged in, click on "Account Settings" at the top of the page.
3. The current status of your most recent orders will be displayed in the Order History box.

How long does it take to process my order?
Production time varies depending on the products and quantities ordered. Please Contact Us if you have any questions.

I have only received part of my order
Product fulfillment may occur at multiple facilities and may arrive in separate packages and at different times. Based on varying production times and fulfillment locations, portions of orders may arrive up to 5 business days after the first shipment is received.

Can my order be expedited?
When placing an order, Expedited shipping may be offered. Additional fees may apply.

What are the shipping costs?
Shipping costs may vary. Current shipping information can be accessed within the Creative Application.

Creative Application

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
The yellow exclamation mark and red cross are warnings that the image that you have used is of insufficient resolution for the output size, which may give poor results when printed. Try uploading a higher resolution image.

What is the red border around the canvas print design template?
The red border around the work area indicates the part of your image that will be wrapped around the side of the frame on your finished canvas print. The red border itself will not be printed on your canvas, and appears as a guide only.

Can I change the start date of my calendar once I have started the design process?
Once you have started a project you cannot change the start date of your calendar. If you go back to the start of your project to change the start date, you will lose the progress of your project.

I have deleted a project that I have already ordered. Can I order more copies?
If you have deleted your saved project from your account, you will not be able to order more copies of this item. You will need to recreate the deleted project.